Matthew Jaggard

Matthew Jaggard is an experienced IT professional currently serving as an IT Technical Services Engineer at iPipeline, focusing on Windows 11 Intune/MDT builds and utilizing tools such as Atlassian Jira, Automox, and Crowstrike for patch management and vulnerability reporting. Previous roles include 2nd Line IT Support Engineer at The Orders of St John Care Trust, where Matthew was nominated for a Covid Award and managed operational stability for 3,500-4,000 users. Matthew's extensive experience spans various IT support roles in multiple organizations, including Optimising IT, C M Downton Haulage, and WWT, with expertise in Office 365 administration, Active Directory, and network support. Educational qualifications include a BSc in Information Technology with Information Systems from the University of Gloucestershire and an HND in Information Technology from Gloscat.