ipSCAPE
Alison L. has a diverse work experience spanning multiple industries and roles. Alison.'smost recent position was as Head of Marketing at ipSCAPE, where they used cloud customer communication technology to improve customer experiences. Prior to that, they served as the Head of Marketing and Partnerships at Heads Over Heels, where they supported female startup founders and facilitated connections with influential individuals. Alison also worked as a Country Marketing Manager at Indeed.com, leading the marketing strategy and execution for Australia and New Zealand. Earlier in their career, they held marketing positions at Salmat, Chillwith.me, and Johnson & Johnson, where they implemented various marketing initiatives and managed partnerships. Alison began their career as a Finance Analyst at American Express before transitioning to auditing and transfer pricing roles at Price Waterhouse Coopers. Overall, Alison has demonstrated expertise in marketing, partnerships, customer communications, and financial analysis throughout their career.
Alison L. obtained a Graduate diploma in Chartered Accountancy from Chartered Accountants Australia and New Zealand in 2017. Prior to that, they attended the University of Technology Sydney where they earned a BAcc degree with a focus on Accounting, Marketing, and International Exchange. Additionally, they hold certifications such as Chartered Accountant from Chartered Accountants Australia and New Zealand and Certified Practicing Accountant (CPA) from CPA Australia. Alison. has also completed the Women Rising Program and obtained a Certificate in Advanced Excel from the University of Technology Sydney.
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ipSCAPE
ipSCAPE is a true cloud customer experience technology solution that is feature rich, scalable and offers advanced integration capabilities. Our multi-channel solution includes: - Voice - Web Chat - Email - SMS and is full of features such as: - Dialler - Call Recording - IVR - Scripting - Wallboards and Reporting - CRM integration - Pre-built CTI Adaptor for Salesforce, ZenDesk and ServiceNow, Microsoft Dynamics 365 - Web services integration - Javascript API Official Partner of Microsoft Contact us if you would like to: Increase Sales: Outbound dialler increases your agent contact rates by only connecting a call to an agent if there is a person on the other line, removing wait times when calls transfer to voicemail or go unanswered. Improve Agent Productivity: The Agent Toolbar enables agents to manage a multichannel customer experience, whether a communication is made through Voice, WebChat, Email or SMS. Achieve a Single View of the Customer: ipSCAPE can be integrated with any CRM to provide a single-screen experience, boosting agent productivity. Be Flexible and Scalable: ipSCAPE can be accessed anywhere and ensures business continuity. Should one site be compromised, calls can be redirected to another site in minutes. A business can also scale up or down during busy periods as an agent instance can be created easy. Enable Customer Self-service: IVRs can be easily created and customised enabling customers to self-serve. IVRs can also be integrated with a web-service to create an ‘intelligent’ IVR that can feed customer information such as an account balance. ipSCAPE Pay can also be utilised to take payments in a PCI compliant manner. Achieve Compliance: Call Recordings, Quality Assurance modules and features such as ‘Play Announcement’ are all included in ipSCAPE #ContactCentre #CCaaS