ipSCAPE
Simon Daniels has a diverse work experience spanning several companies and roles. Simon worked as a Sales Director at ipSCAPE since 2018. Prior to this, they co-founded ClearSuper in 2012 and served as its CEO until 2018. From 2009 to 2015, they held various roles at IPscape, including overseeing training operations, managing the support desk, optimizing performance for clients, and leading project implementations. Simon also founded MyPath in 2010, where they served as Director, delivering tailored training and development solutions. Earlier in their career, Simon worked at Customcall as a Recruitment & Training Manager, where they successfully restructured recruitment provision and designed and facilitated training solutions. Simon also held the role of Account Manager at Customcall, being responsible for the operational performance of sales campaigns. Throughout their career, Simon has demonstrated leadership, entrepreneurial skills, and expertise in sales and training.
Simon Daniels has a Bachelor of Education in Adult Education from the University of Technology Sydney, which they obtained from 2009 to 2011. Simon also holds a Diploma of Financial Planning in Financial Planning and Services from Kaplan, completed from 2003 to 2004. Additionally, Simon attended St Ignatius College Riverview from 1990 to 1996, but no degree or field of study information was provided.
ipSCAPE
ipSCAPE is a true cloud customer experience technology solution that is feature rich, scalable and offers advanced integration capabilities. Our multi-channel solution includes: - Voice - Web Chat - Email - SMS and is full of features such as: - Dialler - Call Recording - IVR - Scripting - Wallboards and Reporting - CRM integration - Pre-built CTI Adaptor for Salesforce, ZenDesk and ServiceNow, Microsoft Dynamics 365 - Web services integration - Javascript API Official Partner of Microsoft Contact us if you would like to: Increase Sales: Outbound dialler increases your agent contact rates by only connecting a call to an agent if there is a person on the other line, removing wait times when calls transfer to voicemail or go unanswered. Improve Agent Productivity: The Agent Toolbar enables agents to manage a multichannel customer experience, whether a communication is made through Voice, WebChat, Email or SMS. Achieve a Single View of the Customer: ipSCAPE can be integrated with any CRM to provide a single-screen experience, boosting agent productivity. Be Flexible and Scalable: ipSCAPE can be accessed anywhere and ensures business continuity. Should one site be compromised, calls can be redirected to another site in minutes. A business can also scale up or down during busy periods as an agent instance can be created easy. Enable Customer Self-service: IVRs can be easily created and customised enabling customers to self-serve. IVRs can also be integrated with a web-service to create an ‘intelligent’ IVR that can feed customer information such as an account balance. ipSCAPE Pay can also be utilised to take payments in a PCI compliant manner. Achieve Compliance: Call Recordings, Quality Assurance modules and features such as ‘Play Announcement’ are all included in ipSCAPE #ContactCentre #CCaaS