Serena Hoff

Serena Hoff is a seasoned professional with extensive experience in quality assurance and revenue cycle management. Currently serving as the Quality Assurance Manager for Revenue Cycle Services at iRhythm Technologies, Inc., Serena successfully designed and implemented the QA department, identifying significant opportunities for revenue enhancement. Prior roles include Regional Manager of Patient and Account Support, where Serena improved operational efficiency and reduced claim submission times substantially. Previous experience includes leadership positions at the University of Illinois at Urbana-Champaign, overseeing recruitment and admissions for business graduate programs, and facilitating continuous improvement initiatives at Christie Clinic. Serena holds an MBA and a BS in Agricultural Communications from the University of Illinois at Urbana-Champaign.