IRT Group
Matt Carter is an experienced professional in the field of customer insights and innovation. They have held roles such as Innovation & Insights Manager, CX Consultant, and Principal, Strategic Innovation at various companies including IRT Group, Forrester, and Suncorp Group. With a background in psychology and human resource management, Matt has a strong foundation in understanding customer behavior and implementing strategic initiatives to drive business growth. Their expertise includes CX strategy development, data analysis, and fostering customer-centric focus within organizations.
IRT Group
IRT Group is one of Australia's largest community-owned, not-for-profit providers of retirement living, residential aged care and home care. Founded in 1969, we've been improving the lives of older people for 50 years. We serve more than 9000 residents and customers in NSW, the ACT and South East Queensland each year, and employ more than 2800 people. Our Retirement Villages, Aged Care Centres and Home Care businesses help seniors live their best life at home, creating vibrant, connected communities, and providing expert person-centred care. IRT Academy is a registered training organisation that provides first-class education and training for the aged and community care sectors. IRT Catering produces 52,000 nutritious meals a week for IRT customers and external clients. A third of the surplus generated by IRT businesses is given back to the community via IRT's social impact activities. IRT Foundation, established in 2009, works to end homelessness and combat loneliness and joblessness among vulnerable older Australians. To donate to IRT Foundation or to learn more about our services and our work, visit https://www.irt.org.au/