Catharina MacHado Rocha

Catharina Machado Rocha is an experienced quality analyst with a strong background in customer service and quality monitoring. Currently serving as a Quality Analyst at isaac since August 2021, Catharina focuses on enhancing customer experiences through the evaluation of interactions across various channels. Previous experience includes roles at Loggi, where responsibilities encompassed quality monitoring and process improvement, and Rappi, which involved quality audits and training program development. Additionally, Catharina has held customer support positions at Atento Brasil and Uranet Projetos e Sistemas LTDA. Catharina holds a Bachelor's and Teaching degree in Letters from the Universidade de São Paulo, completed in 2022.