iSelect
Ephraim Joel Capistrano is a seasoned Contact Center Operations Engineer at iSelect since February 2021, specializing in the management and optimization of Campaign Management and the overall contact center platform, with expertise in Genesys PureConnect Interaction Dialer, including dialing modes, scripts, and skill-based routing. Prior to this position, Ephraim served as an Associate Systems Engineer at Genesys from November 2018 to November 2020, focusing on client and server applications, automatic call distribution, interactive voice response systems, and system performance analysis. Ephraim holds a Bachelor of Science in Computer Engineering degree from the Polytechnic University of the Philippines, earned from 2013 to 2018.
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iSelect
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iSelect is Australia’s go-to destination for comparison across insurance, utilities and personal finance products made available from our range of providers. They help customers compare from a wide range of Australia’s leading brands and their advice is provided at no cost.