Isentia
Arcel Faye Literal is an experienced professional with a background in client support and technical assistance. Currently serving as Client Support Team Leader at Isentia since October 2019, Arcel Faye also held roles at Acquire BPO and Sykes Enterprises, where responsibilities included managing global incidents, responding to client queries, and providing technical support for SAP SuccessFactors. Prior experience includes a position as a Graphic Artist at E-Secure Technologie Inc. Arcel Faye holds a Bachelor of Science degree in Information Technology from AMA University, completed between 2012 and 2015.
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Isentia
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Isentia Group Limited is a media intelligence company. The Company is engaged in the provision of media intelligence services to public and private sector clients through media database, media release distribution, media monitoring, social media monitoring, media analysis and content marketing. The Company's segments include Australia and New Zealand (ANZ) and Asia/Rest of the World (Asia/RoW). The Company has developed and hosted a range of Software as a Service (SaaS) platforms, such as its Mediaportal that provide customers access to time critical information, as well as tools to analyze and report on media intelligence. The Company provides social media insights and monitoring, quantitative and qualitative analysis, and analysis required by customers. The Company develops content marketing strategies and digital content. The Company uses Communique, a workflow management platform to handle the production process.