Senior System Engineer

Position Summary

Senior System Administrator/Engineer is a skilled technician who can act as the first point of contact for their end-users to resolve or escalate issues related to desktop hardware, software, network, and others when a request is raised through phone calls, emails, or chats. They have effective communication and customer service skills and can troubleshoot end-user support issues quickly. Success for them is high customer satisfaction and quick resolution of helpdesk tickets. They act as intermediaries between their organization and its clients by continuing to take ownership of the problem and ensuring that it has been appropriately reordered, prioritized, and resolved within the defined service-level agreements (SLAs)

Education and Qualifications

• Bachelor’s degree and Undergraduate with minimum 2 years of experience

• At least 2 – 3 years of working experience with Windows domain desktop & end-user technical support

• Experience of working with teams of English-speaking countries

• Excellent customer service skills

• Active Directory user management and troubleshooting

Responsibilities

• Desktop operating system maintenance, troubleshooting, and diagnosis

• Desktop connectivity troubleshooting

• Application installation and support

• Printer installation and support

• Client VPN installation and support

• Microsoft Office Suite Support

• Desktop antimalware administration and resolution

• Active Directory user management and troubleshooting

Added Advantage 

• O365 administration

• MCSA, AZ-900 or Network+, ITIL foundation

Behavioral Skills

• Longevity and commitment in previous work

• Team player

• Ability to meet target under pressure and time bound deadlines

• Dynamic and pleasing attitude and personality.

ITBD Benefits at a glance

• IT By Design is a fun team that does great things. We work hard, and we play hard.

• We provide a competitive salary package, fixed weekends off, IT hardware will be provided.

• Investing in our teams’ growth and development is our top priority.

About Us

When IT By Design launched in 2003, leadership imagined a company based on core values—a team that was more like family than employees and customers who grew to be close friends. The business has flourished following that blueprint.

ITBD has grown steadily by taking care of its team as if they are family, growing from 40 team members in 2013 to more than 500 today. The company remains privately held—enabling decision-making focused on what is best for partners and the ITBD community.

As a people-centric business, ITBD is focused on creating a healthy, challenging, supportive community for its employees across three offices, which include the company headquarters in Jersey City, New Jersey; and locations in Chandigarh and Noida, India. The ITBD culture is based on five core values—Humility, Accountability, Passion, Positivity, and Community—and those principles guide our community and our engagement with customers. Ongoing career development opportunities and clear paths to success are also part of the ITBD's commitment to its employees—your success is our success. Both our India and Jersey City offices were recently certified as a Great Place to Work.

To continue to deliver exceptional customer services through our remote staffing, helpdesk, SOC, NOC, and consulting services, we expect to nearly double the size of our team while continuing to focus on building a community of caring, engaged, dedicated employees aligned with our core values.