Erico Fileno

Digital Experience & Design Director at Itau Corpbanca

Erico Fileno is a seasoned professional with extensive experience in digital strategy, design, and customer experience across various sectors. Currently serving as the Digital Experience & Design Director at Itaú Chile, Erico has previously held significant roles including CX Director at CPFL Energia and Associate Partner at EY, where leadership encompassed innovation and business consulting. A well-established educator and mentor, Erico has taught design foundations and advanced topics at multiple institutions including IED and Positivo University. With a strong emphasis on design-led innovation, Erico applies strategic design principles to enhance organizational capabilities and customer experiences. Educational credentials include a Master’s in Digital Culture and various executive education programs from prestigious institutions such as Stanford University and Harvard.

Location

Santiago, Chile

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Itau Corpbanca

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Itau Corpbanca is a banking company. The Bank operates through seven segments. The Large, Corporate and Real Estate Companies segment includes companies that belong to major economic groups and specific industries. The Companies segment includes a range of financial products and services, and leasing and factoring. The Traditional and Private Banking segment offers checking accounts, consumer loans, credit cards and mortgage loans. The Lower Income Retail Banking segment corresponds to operations of Banco Condell, which offers consumer loans, credit cards and mortgage loans. The Treasury and International segment includes treasury activities, such as financial management, funding and liquidity. The Non-Banking Financial Services segment includes services rendered by its subsidiaries, which include insurance brokerage, financial advisory service and securities brokerage. The Colombia segment includes services provided by CorpBanca Colombia, Helm Bank and their subsidiaries.


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Headquarters

Las Condes, Chile

Employees

1,001-5,000

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