Derek Baines

Derek Baines is a seasoned Customer Success professional with extensive experience in leading client engagement and growth strategies. Currently serving as Principal Customer Success Manager at Iterable since March 2019, Derek oversees significant client interactions to enhance automated communication across multiple channels. Previously, Derek held the role of Strategic Customer Success Manager at Iterable, optimizing channel strategies for major clients. Prior experience includes strategic management of customer success teams at SendGrid and various account executive roles at Microsoft, where Derek received multiple awards for sales achievement and excellence. Derek began the career with Zones as a Senior Account Manager. Derek holds a BA in Psychology and Business from Washington State University.