Iterum Connections | BPO | Contact center | Outsourcing
Joseph Fidanque is a seasoned professional currently serving as the VP of Innovation at Iterum Connections, a BPO and contact center firm, since May 2024. Prior experience includes roles as an Investor at both Riverside Acceleration Capital and The Riverside Company from August 2022 to May 2024, as well as an Associate Consultant Intern at Mastercard Data & Services in mid-2021. Leadership capabilities were demonstrated as the Finance Chair for Wharton Latino from January 2020 to June 2021. Earlier positions include Market Analyst at ScoresMatter and Business Analyst at Iterum Connections, along with internships at COCHEZ Y CIA S.A. and Copa Airlines. Joseph Fidanque earned a Bachelor of Science in Economics, Finance, and Data Science from The Wharton School between 2018 and 2022, and has furthered education at prestigious institutions such as The London School of Economics and Political Science and CIS University.
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Iterum Connections | BPO | Contact center | Outsourcing
Iterum is the leading nearshore and work-at-home customer contact management service provider, providing exceptional customer experiences, through phone, email, chat, social media, and other contact channels, We manage customer interactions for the world’s leading brands, across the full customer life cycle: sales, activation, service, tech support, loyalty, retention, and collections, and across industries including cable/wireless/satellite, banking, retail, technology, consumer, travel/hospitality, e-commerce, and others.