Iterum Connections | BPO | Contact center | Outsourcing
Juan Jose Lopez currently serves as the COO and SVP of Operations at Iterum Connections since November 2019, following a robust career at Alorica from September 2009 to November 2019, where roles included Operations Director overseeing six countries and 3,500 FTEs. Responsibilities encompassed performance management, process standardization, leadership development, and financial oversight. Juan Jose Lopez's academic credentials include a Diploma of Education in Business Administration from Harvard Business School Executive Education (2022) and a Bachelor's degree in Business Administration from ESI School of Management (2020). Additionally, education was obtained at Universidad de San Carlos de Guatemala (2008-2013).
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Iterum Connections | BPO | Contact center | Outsourcing
Iterum is the leading nearshore and work-at-home customer contact management service provider, providing exceptional customer experiences, through phone, email, chat, social media, and other contact channels, We manage customer interactions for the world’s leading brands, across the full customer life cycle: sales, activation, service, tech support, loyalty, retention, and collections, and across industries including cable/wireless/satellite, banking, retail, technology, consumer, travel/hospitality, e-commerce, and others.