Miro Batista Pousa is a seasoned professional with extensive experience in the business process outsourcing (BPO) industry. Currently serving as CEO at Iterum Connections since October 2019, Miro also operates as a BPO Industry Expert in a freelance capacity since December 2018. Prior to these roles, Miro held the position of President for Latam Operations at Alorica from December 2003 to December 2018. Miro possesses a Bachelor’s degree in Civil Engineering from Universidad Tecnológica de Panamá and has additional education from the Panamerican Institute.
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Iterum Connections | BPO | Contact center | Outsourcing
Iterum is the leading nearshore and work-at-home customer contact management service provider, providing exceptional customer experiences, through phone, email, chat, social media, and other contact channels, We manage customer interactions for the world’s leading brands, across the full customer life cycle: sales, activation, service, tech support, loyalty, retention, and collections, and across industries including cable/wireless/satellite, banking, retail, technology, consumer, travel/hospitality, e-commerce, and others.