Iterum Connections | BPO | Contact center | Outsourcing
Sonia Laura L. is an experienced Talent Acquisition Manager at Iterum Connections since May 2019, with a background in various human resources roles including Selection Coordinator at Teleperformance and Specialist positions at Cooperativa de Productores de Leche R.L - Dos Pinos. Sonia successfully managed recruitment processes, performance evaluation, and training coordination over a career spanning multiple organizations since 2005. Educational credentials include a Master's degree in Human Resources Management from EUDE Business School and multiple certifications in coaching and advanced management from recognized institutions such as Aden Business School. Sonia's academic background is complemented by degrees in Industrial and Organizational Psychology as well as Educational Technology.
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Iterum Connections | BPO | Contact center | Outsourcing
Iterum is the leading nearshore and work-at-home customer contact management service provider, providing exceptional customer experiences, through phone, email, chat, social media, and other contact channels, We manage customer interactions for the world’s leading brands, across the full customer life cycle: sales, activation, service, tech support, loyalty, retention, and collections, and across industries including cable/wireless/satellite, banking, retail, technology, consumer, travel/hospitality, e-commerce, and others.