Iterum Connections | BPO | Contact center | Outsourcing
Tommy (William) Matthews is a seasoned business intelligence professional with extensive experience in data analytics and management. Currently serving as a Senior Business Intelligence Analyst at Iterum Connections since August 2022, Tommy specializes in creating insightful dashboards and reports utilizing Power BI, while ensuring data integrity and optimizing retrieval queries. Previously, Tommy held various managerial and analyst roles at Absa Group from March 1990 to May 2021, including Manager of Management Information and Business Intelligence for Absa Life and Wealth, Investment Management & Insurance, where strategic planning and governance of data quality were pivotal. With a strong background in customer analytics and the development of web-based reporting solutions, Tommy's educational qualifications include a high school diploma from Clapham High and a Bachelor's Degree in Data Analytics through GEO Credential Services with US equivalence.
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Iterum Connections | BPO | Contact center | Outsourcing
Iterum is the leading nearshore and work-at-home customer contact management service provider, providing exceptional customer experiences, through phone, email, chat, social media, and other contact channels, We manage customer interactions for the world’s leading brands, across the full customer life cycle: sales, activation, service, tech support, loyalty, retention, and collections, and across industries including cable/wireless/satellite, banking, retail, technology, consumer, travel/hospitality, e-commerce, and others.