Raphael Chan

Head Of Operations And Customer Service at IWC Schaffhausen

Raphael Chan is an experienced operations and customer service professional with a strong background in the luxury goods sector. Currently serving as Head of Operations and Customer Service at IWC Schaffhausen since March 2019, Raphael has held various managerial positions in the company, including Senior Manager and Retail Operations Manager. Prior experience includes roles at Van Cleef & Arpels as Assistant Manager of Merchandising Operations, L'Occitane en Provence as Retail Supply Coordinator, and Piaget as Merchandise Coordinator. Additional earlier experiences include positions at Fordham University's Graduate Business School and Tech Center, as well as in retail and finance environments. Raphael holds a Bachelor of Arts in Mathematics and Economics from Fordham University.

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New York, United States

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IWC Schaffhausen

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IWC Schaffhausen - Engineering beyond time. A Great Place to Work is where you trust those you work for, where you are proud of what you do and where you enjoy working with others​. - Robert Levering, co-founder, Great Place to Work According to the latest employee survey and the majority of employees, this definition applies to the working environment at IWC Schaffhausen. Because of this, IWC has been officially certified as a "Great Place to Work"​. Visit our Careers page for more information on our website or click on the Careers tab to know more.


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1,001-5,000

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