Cristalene Acupan

Cristalene Acupan is an accomplished IT Service Manager specializing in Knowledge Management at IWG plc since December 2022, where responsibilities include the design, execution, and continual improvement of the Knowledge Management process and enhancements in ServiceNow. Prior to this role, Cristalene served as the Service Desk Knowledge Management Coordinator at Vertiv for over five years, managing the accuracy and efficacy of the Service Desk Knowledge Base. Additional experience includes positions as a Specialist 2 in Desktop Support at Emerson and a Senior Desktop Engineer at Teleperformance. Cristalene holds a degree from the Polytechnic University of the Philippines.