BDO UK LLP
Sarah Smith is a seasoned professional with extensive experience in complaints management, risk assessment, and operational delivery across various sectors, including finance and education. Currently serving as a Complaints Adviser at BDO UK LLP, Sarah has previously held key positions such as Senior Delivery Manager at Starcircle, where leadership focused on talent acquisition and client satisfaction within a large integrated team. With a background in business risk and assurance at The Very Group, expertise includes regulatory compliance, process improvement, and QA consulting in high-stakes environments. Sarah's earlier roles encompass educational delivery, mortgage remediation, and investment support, showcasing a robust skill set in project management, customer engagement, and team leadership, supported by a Bachelor of Arts degree in English Language from Edge Hill University.
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BDO UK LLP
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BDO UK provides tax, audit and assurance, advisory and business outsourcing services to companies across all sectors of the economy. We make the time and effort to understand our clients’ businesses and markets. Our partners and staff are specialists in their fields and have a proactive, flexible approach to helping clients overcoming the challenges they face. We aim to be as innovative and entrepreneurial as our clients. Our approach and expertise are what help us deliver exceptional client service. 95% of our clients would recommend us. We operate from 18 offices, covering all major business centres, so that we can be close to our clients. We employ 7,500 people who are allowed to be themselves; taking responsibility for their work and their relationships with clients. All our people share core values that underpin both our culture and the value that we bring to our clients. BDO LLP is a key member of the BDO global network of public accounting, tax and advisory firms. The firms have representation in 164 territories, with 95,400 people working out of 1,710 offices. Being a member of the BDO global network allows us to meet the needs of clients who are growing and trading internationally.