Jazz
Fatima Awan is a Syndicate Member at Khawaja Fareed University of Engineering & Information Technology since January 2025 and has been a Network Operations Center Analyst at Jazz since December 2018. Fatima specializes in dashboard customization, creating user-friendly Tableau and Excel reports for management to track customer complaints and network performance. With prior experience at Ericsson from November 2014 to December 2018, Fatima provided first-level support and managed billing operations for Warid’s Prepaid Charging Network, serving 17 million subscribers. As Lead Engineer for Customer Problem Management, Fatima led a team to address customer queries and trained recovery teams on technical complaint handling. Fatima's earlier experience includes a Trainee Engineer role at Warid Telecom, focusing on IN Planning and performance reporting. Fatima holds a Bachelor's Degree in Electronics Engineering from Lahore College for Women University, completed in 2013.
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Jazz
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Jazz, Pakistan’s number one 4G operator, and the largest internet and broadband service provider with over 70 million subscribers nationwide. With a legacy of more than 27 years, Jazz maintains market leadership through cutting-edge, integrated technology, the strongest brands and the largest portfolio of value added services in the industry. Housing a nation-wide network of contact centers and an unparalleled fibre optic backbone of more than 25,000 kilometers, Jazz has already invested billions of dollars in the country to date. It also provides uninterrupted countrywide connectivity, unmatched customer services and international roaming in over 150 countries. As a responsible entity, the company passionately supports education, health and environmental initiatives and promotes sustainable business practices. Jazz offers exclusive & personalized tariff plans that empower customers and cater to the communication needs of a diverse group of people, from individuals to businessmen to corporate and multinationals. Through its innovative services and products, Jazz is set to bring about a digital revolution that will enable and transform societies towards a more progressive Pakistan.