Jazz
Muhammad Umer Afzal has a diverse work experience spanning over several companies. Muhammad Umer began their career at Telenor Pakistan in 2005 as an Executive in Customer Care, where they managed customer complaints and successfully decreased the number of complaints. Muhammad Umer then worked as a Specialist in Campaigns and Projects, where they developed dashboards and automated visibilities using advanced SQL, Teradata, MS Access, and Excel. Afzal was also the point of contact for data queries from regulators and government agencies.
After their time at Telenor Pakistan, Afzal joined Zong CMPak Ltd as a Senior Manager of Channel Planning and Distribution. Here, they managed KPI campaigns and implemented a pay-for-performance model worth billions of PKR.
Later, Afzal joined Jazz (previously known as Mobilink) as the Head of Business Analytics (Business Intelligence). Muhammad Umer led a team and was responsible for the end-to-end development of the KPI monitoring system of the company. Muhammad Umer also created and automated Jazz Daily Review (JDR) for strategic decision-making.
In their most recent role at Jazz, Afzal served as the Head of Channel Performance and Insights. Muhammad Umer led a team and was in charge of optimizing performance through a customized visibility system. Additionally, they governed the pay-for-performance model for the sales organization and channel partners, amounting to billions of PKR annually.
Overall, Muhammad Umer Afzal has demonstrated expertise in analytics, channel planning, distribution, and customer care throughout their career.
Muhammad Umer Afzal completed an MBA in Marketing at Iqra University from 2008 to 2009. Prior to that, they obtained a Bachelor's degree in Computer Sciences (BS CS) from the University of Central Punjab, from 2001 to 2005.
Jazz
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Jazz, Pakistan’s number one 4G operator, and the largest internet and broadband service provider with over 70 million subscribers nationwide. With a legacy of more than 27 years, Jazz maintains market leadership through cutting-edge, integrated technology, the strongest brands and the largest portfolio of value added services in the industry. Housing a nation-wide network of contact centers and an unparalleled fibre optic backbone of more than 25,000 kilometers, Jazz has already invested billions of dollars in the country to date. It also provides uninterrupted countrywide connectivity, unmatched customer services and international roaming in over 150 countries. As a responsible entity, the company passionately supports education, health and environmental initiatives and promotes sustainable business practices. Jazz offers exclusive & personalized tariff plans that empower customers and cater to the communication needs of a diverse group of people, from individuals to businessmen to corporate and multinationals. Through its innovative services and products, Jazz is set to bring about a digital revolution that will enable and transform societies towards a more progressive Pakistan.