Jazz
Shahid Mahmood has extensive experience in customer experience management and process optimization, holding various roles at Jazz since October 2005, including Manager of CX-Business Process Management and Customer Experience Management Expert, where responsibilities involved digitalization and automation of processes and predictive analytics. Previous positions at Jazz include Standardization & Process Expert, Quality Assurance Supervisor, Quality Assurance Analyst, Contact Center Team Leader, and Contact Center Representative. Prior to Jazz, Shahid managed export operations at ARE from November 2000 to September 2005. Shahid holds a Master’s Degree in Political Science and Government from the University of the Punjab, completed between 2011 and 2013.
This person is not in the org chart
Jazz
47 followers
Jazz, Pakistan’s number one 4G operator, and the largest internet and broadband service provider with over 70 million subscribers nationwide. With a legacy of more than 27 years, Jazz maintains market leadership through cutting-edge, integrated technology, the strongest brands and the largest portfolio of value added services in the industry. Housing a nation-wide network of contact centers and an unparalleled fibre optic backbone of more than 25,000 kilometers, Jazz has already invested billions of dollars in the country to date. It also provides uninterrupted countrywide connectivity, unmatched customer services and international roaming in over 150 countries. As a responsible entity, the company passionately supports education, health and environmental initiatives and promotes sustainable business practices. Jazz offers exclusive & personalized tariff plans that empower customers and cater to the communication needs of a diverse group of people, from individuals to businessmen to corporate and multinationals. Through its innovative services and products, Jazz is set to bring about a digital revolution that will enable and transform societies towards a more progressive Pakistan.