J.D. Power
Michael Allen has extensive work experience in the automotive industry. Michael most recently worked at J.D. Power as an Account Manager, Client Services. Before that, they worked at Autodata Solutions as a Partner Manager, Fixed Operations. Prior to that, Michael had a long tenure at Ford Motor Company, where they held various roles such as Supplier Technical Assistance & Quality Manager, Lincoln Service Ops Manager, and Service Engineering Global Commodity & Planning Manager. Michael also served as a Diagnostics Product Release Supervisor, Light Repair Engineering Supervisor, Business Strategy & Planning Manager, Fleet Special Order Manager, Upstream Service Program Manager, and Design and Release Engineer during their time at Ford.
Michael Allen completed their Bachelor's degree in Mechanical Engineering from Oakland University, where they studied from 1985 to 1990. Following this, they pursued a Master's degree in Engineering Management from Wayne State University from 1994 to 1997.
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J.D. Power
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At J.D. Power we amplify the voice of the consumer, and help brands improve the value of their products and services. Together, these principles empower everyone in the global commerce ecosystem, enabling better purchase decisions – and better business results. Since 1968, companies around the world have trusted J.D. Power to generate and gather the consumer insights that illuminate and inform business success. J.D. Power quality and satisfaction measurements are based on responses from millions of consumers annually, resulting in actionable tools and insights to help the firm's clients better serve their customers and be more profitable.