J.D. Power
Udara Gajanayaka has a diverse work experience spanning several companies. In 2016, they worked as an Associate Support & Implementation Engineer at ATSL Telesoft PVT LTD, where they installed and configured POS terminals and provided technical assistance to customers. From 2017 to 2019, Udara worked as an Engineer - Infrastructure Operations at Virtusa, providing L2 level technical support for the CSGI SingleView Telecommunication Billing Application. Starting in 2019 until 2021, they worked as a Senior Engineer - Managed Services at Axiata Digital Labs, supporting telco-focused digital IT services through proactive monitoring and troubleshooting. In 2022, Udara joined CGI as a Production Support Analyst, where they proactively monitored and supported portfolio management and fund accounting applications for Canadian banks and North American financial institutions. Currently, they are a Product Support Engineer at J.D. Power, where they assist with resolving user-reported issues.
Udara Gajanayaka's education history includes a Bachelor's degree in Information Technology from SLIIT. There is no specific start or end year provided for this degree. Additionally, Udara attended Dharmaraja College in Kandy, but no degree or field of study is specified for this institution.
In terms of additional certifications, Udara obtained the following qualifications: ITIL® Foundation Certificate in IT Service Management from AXELOS Global Best Practice in July 2021, "Putting ITIL® Into Practice: Applying ITIL® Foundation Concepts" from LinkedIn in May 2020, AWS Certified Solutions Architect – Associate from Amazon Web Services (AWS) in November 2020, Red Hat Certified Engineer from Red Hat in September 2018, and Red Hat Certified System Administrator from Red Hat in May 2018.
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J.D. Power
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At J.D. Power we amplify the voice of the consumer, and help brands improve the value of their products and services. Together, these principles empower everyone in the global commerce ecosystem, enabling better purchase decisions – and better business results. Since 1968, companies around the world have trusted J.D. Power to generate and gather the consumer insights that illuminate and inform business success. J.D. Power quality and satisfaction measurements are based on responses from millions of consumers annually, resulting in actionable tools and insights to help the firm's clients better serve their customers and be more profitable.