Omar Bataineh

Omar Bataineh is an experienced operations professional with a robust background in managing call centers and city operations. Currently serving as City Operations Manager at Jeeny since October 2016, Omar has held multiple roles including Assistant Operations Manager and Operations Expert, where responsibilities include overseeing agent scheduling, enforcing call center policies, managing recruitment, and analyzing performance metrics. Prior experience includes working as an Operations Officer at Easy Taxi, where Omar scheduled training for drivers and monitored performance, and as a Customer Care Advisor at Zain Jordan. Omar holds a Bachelor's degree in Banking and Financial Sciences from the University of Jerash, completed in 2010.