The Team Culture
The Account Management team and our talented Account Managers serve as the primary points-of-contact between Jellysmack and the renowned creators on our roster. The Account Management team is at the center of everything we do at Jellysmack. Account Managers are in charge of signing new clients and managing strategic partnerships with our existing clients and their representatives. We are a dynamic team that embodies the company’s values of overperformance, positivity, and agility.
The Role
As an intern within the Account Management team, you will play a crucial role in supporting our high-profile creators and assisting with various tasks that ensure their success. You will help manage external inquiries while collaborating with Account Managers to enhance creator satisfaction and retention.
The Responsibilities
- Create internal tickets for creator questions and concerns and provide timely external responses and resolutions to creators and their representatives.
- Ensure internal teams respond to creator care tickets in a timely manner; monitor SLA and provide recommendations on how to improve the creator care system.
- Analyze creator care system data and identify long-term solutions to resolve common creator concerns or complaints.
- Assist with the onboarding and offboarding of creators.
- Help ensure all documents, processes, presentations, decks, and tools are up-to-date for the Account Management team.
- Support with data entry tasks and ongoing updates.
- Help facilitate the transition from Salesforce to Attio.
- Support Account Managers with day-to-day management of their portfolios (e.g., creating performance decks, gathering data/insights, preparing pitch materials, identifying new outreach strategies, etc.).
- Send monthly reporting to creators.
A Little About You
- You are passionate about the digital ecosystem and familiar with top-tier content creators and social media platforms.
- You are currently pursuing a Bachelor’s Degree or have equivalent experience.
- You have an interest in account management, talent management, sales/partnerships, or client services.
- You are a driven, go-getter who is able to work independently as well as collaboratively in a fast-paced environment.
- You have strong attention to detail and can manage multiple projects simultaneously.
- You have excellent communication skills and a positive demeanor when navigating challenges.
- It’s a plus if you are proficient with Slack and Google Suite (Docs, Sheets, Slides).
- It’s a plus if you have some experience with Attio, Monday, Notion, PowerBi, Looker, and/or other tools.