JESA S.A
Aicha Bouchikh is a seasoned IT professional with extensive experience in managing IT support teams and customer service operations. Currently serving as a Senior System Specialist in SAP-Ariba and IT Asset and Helpdesk Manager at JESA S.A since May 2016, Aicha oversees ticket management, customer incident follow-up, and ensures customer satisfaction, while managing IT projects and asset inventory. Prior experience includes roles at Groupe IB MAROC as IT Customer Service Manager, where responsibilities included managing technician teams and coordinating client support, and at Munisys, where Aicha contributed to technical coordination and customer service. Aicha's educational background includes a Bachelor's degree in Management from Université Hassan II and a degree in IT Management from EFFET, complemented by studies in English literature.
This person is not in any teams
This person is not in any offices
JESA S.A
17 followers
JESA is the African leader in design, engineering, project delivery and asset management services, delivering superior value to customers with end-to-end, innovative and sustainable solutions for industrial and urban advancement. Created in 2010, JESA is backed by two global powerhouses, OCP and Worley. As one of the largest engineering firms in Africa and Morocco, covering mining, industry, urban development and infrastructure, JESA develops customized solutions through win-win partnerships, local capabilities & ecosystems and by sharing know-how. JESA’s founding principles and engagements are deeply rooted in the safety and wellbeing of all collaborators, customers, partners and the local communities wherever we have a presence. JESA counts nearly 3500 collaborators with offices in Morocco, Côte d’Ivoire, Ethiopia, Benin, Senegal and the United States with a strong global reach. JESA is a key resource and catalyst for the delivery of world class professional services in Morocco and Africa.