Femi Toluhi

Femi Toluhi is an experienced professional with a strong background in quality assurance and customer experience. Currently serving as the Head of Quality Assurance at Jiji.ng since January 2023, Femi is responsible for building and managing the QA team while recommending system changes to enhance quality and efficiency. Previously, Femi held the position of Quality Assurance Lead at NowNow, where quality targets were prioritized. At LEADWAY PENSURE PFA LIMITED, Femi contributed as a Customer Experience Manager, focusing on team supervision and promoting customer feedback. Prior roles at Airtel Nigeria included Quality Assurance Associate, Segment Lead, and Customer Support Associate, demonstrating versatility and strong communication skills. Femi's career began at Jigawa Broadcasting Corporation as an Assistant Desk Officer. Femi holds a Bachelor of Arts in English from Usman Danfodiyo University, Sokoto, earned between 2006 and 2009.