Rich Horsman

Rich Horsman is an experienced service management professional currently serving as the Lead Service Manager for Cyber Security at Jisc, where responsibilities include delivering cyber security services for UK education and research institutions, focusing on customer onboarding and service improvement. Prior experience includes roles as Service Delivery Manager at Getronics and Lead Service Delivery Manager at boxxe, where Rich managed teams to enhance customer service standards and drive continuous improvements. A background in support contract management was established at Swinton Technology, alongside earlier technical roles in network security at Sec-1 Ltd. Education includes attendance at Malton Secondary School and Sheffield Hallam University.