Lucy Brown

Lucy Brown currently serves as Central Operations Director at John Lewis Partnership, with prior roles including Operations Programme Director and Retail Director, where responsibilities encompassed trading across all shops and overseeing central retail functions for Waitrose. Previously, Lucy held the position of Head of Selling and Service, managing a significant P&L account and overseeing approximately 8,000 Partners in the South West of England and South Wales. With a robust background in retail operations, Lucy led shop trade and retail operations for Waitrose, focusing on enhancing Partner and customer experiences while achieving excellent business results. Additional experience includes roles in online delivery operations and supporting the Director of Retail Operations during a transitional phase, culminating in leadership as a Branch Manager.