Chitra Kamilya

Chitra Kamilya is a seasoned professional in product operations and merchant management, currently serving as a Senior Product Operations Executive at Junglee Games since June 2022, where responsibilities include live monitoring of success rates and resolving fraudulent cases. Prior experience includes roles as Team Lead for Merchant Operations at Paytm, managing escalations and prioritizing merchant queries, and as Operations Team Lead for Escalations at MobiKwik, focusing on high-level escalations across various platforms. Chitra has extensive expertise in eWallet and payment gateway operations, chargeback validation, customer service management, and fraud investigation, complemented by previous positions as Subject Matter Expert for Escalations and Sr. Operation Analyst. Education includes a Bachelor's degree in Computer Application from Rajiv Academy For Technology And Management, completed in 2010.