junokai
Michael Jurisch is a seasoned professional with 25 years of experience in operational customer service transformation, currently serving as a Senior Manager at junokai GmbH, specializing in the introduction of AI with a focus on people and teams. Previous roles include Senior Consultant at Zalando, Head of Customer Care Central Europe at Telefónica, where responsibilities encompassed managing customer service and financial service operations, and Operations Manager for Google Inc. in the AdWords sector. Additionally, Michael has held leadership positions at various companies such as Friendsurance and MyHammer AG, focusing on sales, customer service, and CRM, alongside earlier experience in complaint management and business customer service at Arcor and Telefónica o2 Germany. Michael holds a Dipl.-Kfm. degree in Organization & Leadership and Organizational Psychology from Freie Universität Berlin.
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junokai
junokai is a consulting company which supports clients in all customer service areas. junokai’s mission is to advise companies in all customer service areas. This is the case whether we consult on customer management, customer service or customer service center issues. Furthermore, we also do consulting work for call center contractors and both sides if there is a collaboration between clients and contractors. We concentrate on service quality, as it is perceived by customers, because the customer decides whether service is good or bad.