Kayla Johnson

Kayla Johnson is an experienced customer care professional currently serving as Associate Manager at JustAnswer since January 2022, where responsibilities include managing customer support escalations and formulating service policies to enhance customer satisfaction. Previous roles include Assistant Manager at BFA Industries, focusing on customer care quality, and Senior Customer Care Representative at IPSY, where mentoring and empathy in handling complex cases were key. Kayla has a diverse background with significant contributions at Marriott International in global channel strategy and a foundation in customer service and operations across various industries, including hospitality and retail. Educational qualifications include a Bachelor of Science in Entertainment Business from Full Sail University, a Front-End Web Developer Nanodegree from Udacity, and ongoing studies in Food Preservation at North Dakota State University.