Michael Yen

Michael Yen is an experienced A.I. Chatbot Designer II at JustAnswer, with a strong background in data analytics and product management from previous roles at Walmart Labs and Yahoo! Inc. Since August 2021, Michael has applied expertise in chatbot design and user experience. Prior to JustAnswer, Michael served as a Product Specialist II at Walmart Labs, conducting A/B testing, performing deep-dive analyses, and training teams to optimize data-driven decision-making. Michael's tenure at Yahoo! Inc. involved content analysis and AI training, while earlier experience as a Specimen Management Group Lead at Quest Diagnostics included managing complex workflows in laboratory settings. Michael holds a Bachelor of Arts in Music from the University of California, Santa Cruz.