Marina Vicente dos Santos

Marina Vicente dos Santos is an experienced professional in customer service and team management, currently serving as Customer Service Team Lead at Just Eat Takeaway.com since September 2021. Leading a team of up to 18 advisors for the German market, Marina is responsible for performance analysis, individual coaching, and improvement plans. Prior to this role, Marina held positions at Webhelp, including Quality Manager for the Atos Project, focusing on quality assurance and performance reporting, as well as Team Leader in the Airbnb Project, managing a team of 20 agents. Previous internship experiences in marketing and logistics have provided Marina with a strong foundation in product development, export coordination, and market analysis. Marina holds a Bachelor's degree in Business Administration from FH Münster and a degree from FAE Centro Universitário.