Brandon Jones

Brandon Jones, MBA, is a seasoned customer care professional with a diverse background in financial services and hospitality. Currently serving as a Customer Care Specialist at Vanilla since April 2024, Brandon's previous roles include Escalations Specialist and Escalations Associate at Wells Fargo, where responsibilities encompassed managing client escalations and operations customer service. Additional experience includes positions at Fidelity Investments as a Customer Relationship Advocate, an intern at KeyBank, and various roles in hospitality, demonstrating a strong foundation in customer service and relationship management. Brandon holds a Master of Business Administration from Western Governors University, a Bachelor of Science in Economics from Utah State University, and an Associate of Science in General Studies from Snow College.