Nancy Rosenblad

Nancy Rosenblad is a seasoned professional with extensive experience in listener experience and audience engagement at the Educational Media Foundation, where work commenced in May 2000. As the Senior Manager of Listener Experience, Nancy oversees Contact Center operations, focusing on hiring, training, and communication to enhance customer interactions and deliver service excellence. Previous roles include Director of Listener Experience and Listener Response Manager, where Nancy played a pivotal role in integrating communication functions for listeners. Prior to joining EMF, Nancy served as Operations Manager at Santa Rosa Paper Company and worked as a Secondary Teacher at Rincon Valley Christian School. Academic credentials include a Bachelor of Arts degree from Biola University, emphasizing Social Sciences, Bible, and Secondary Education.