KANA Software
James Birrell has extensive work experience as an Operations Director. James worked for sword-ciboodle from September 1998 to July 2012, and then joined KANA Software in July 2012.
James Birrell attended the University of Glasgow from 1994 to 1998, where they obtained a Bachelor of Science (BSc) degree in Computing Science. Prior to their university studies, they attended the Inverness Royal Academy, but no specific degree or field of study is mentioned.
This person is not in any teams
This person is not in any offices
KANA Software
KANA Software, Inc. is a wholly owned subsidiary of Verint (NASDAQ: VRNT) and provides on-premises and cloud-based Customer Engagement Optimization (CEO) solutions to many of the Fortune 500, mid-market businesses and government agencies.KANA offers three product lines: KANA Enterprise enables large businesses to unify agent and customerexperiences across channels and integrates legacy business systems with a unique design-orchestrate-listen platform. LAGAN Enterprise is specifically designed around the challenging data management and integration requirements of the Public Sector, such as non-emergency (311) call center and social housing. KANA Express is the company's cloud-based offering providing integrated multi-channel customer service to mid-size businesses and government agencies.All three solutions unify the agent and customer experiences across multiple channels with capabilities including a unified agent desktop, integrated knowledge management, email management, live chat, web self-service, whitemail management, social media management, and extensive reporting and analytics.