KANA Software
John Kihn has a diverse work experience in the technology industry. John started their career as a Systems Engineer at Tektronix Video and Networking Division, where they were responsible for the sale of Unix-based graphics workstations and terminals. John then moved on to Xerox, where they served as the Director of Customer Support Systems, managing global call center infrastructure and improving knowledge management for customers and agents. After that, they joined Servicesoft as a Sr. Systems Engineer and Systems Engineering Manager, where they were responsible for the technical aspects of the sales process and presented to C-level executives. John then worked at Knova Software as the Director of Solutions Consulting, where they managed a global team and was responsible for technical aspects of the sales process for the company's Knowledge Management solution. Currently, they are the Vice President of Global Customer Care and Sustaining Engineering at KANA Software, where they manage global support and sustaining engineering for the company.
John Kihn has a Bachelor of Science degree in Electronic Engineering from The College of New Jersey. John also holds an Associates of Applied Science degree in Computer Engineering from Delaware Technical and Community College.
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KANA Software
KANA Software, Inc. is a wholly owned subsidiary of Verint (NASDAQ: VRNT) and provides on-premises and cloud-based Customer Engagement Optimization (CEO) solutions to many of the Fortune 500, mid-market businesses and government agencies.KANA offers three product lines: KANA Enterprise enables large businesses to unify agent and customerexperiences across channels and integrates legacy business systems with a unique design-orchestrate-listen platform. LAGAN Enterprise is specifically designed around the challenging data management and integration requirements of the Public Sector, such as non-emergency (311) call center and social housing. KANA Express is the company's cloud-based offering providing integrated multi-channel customer service to mid-size businesses and government agencies.All three solutions unify the agent and customer experiences across multiple channels with capabilities including a unified agent desktop, integrated knowledge management, email management, live chat, web self-service, whitemail management, social media management, and extensive reporting and analytics.