Latefa Mahmoud

Latefa Mahmoud is an experienced technology professional currently serving as a Premium Support Engineer at Kaseya since July 2023, specializing in data backups and restores across various technologies. Prior to this role, Latefa held positions at Datto, Inc. as a Product Support Specialist, and at Equitable as a Business Analyst, where key responsibilities included providing customer support, performing troubleshooting, and facilitating User Acceptance Testing. Early career experiences include roles as a Business Analyst at Syracuse University, and several administrative and project coordination positions within educational settings. Latefa earned a Master's degree in Information Management and Technology and a Bachelor's degree in Information Technology and Management from Syracuse University, complemented by an Associate’s degree from Onondaga Community College.