Kasrawy Group
Ahmed Tharwat is a Customer Relations Advisor at Kasrawy Group, specializing in Jetour Egypt since August 2023, where responsibilities include investigating customer complaints to identify root causes. Prior experience includes serving as Customer Service Team Lead at Raya CX from February 2019 to August 2023, where Ahmed managed diverse projects, including Talabat.com and Citroen, while also leading the team for WATCH IT. Earlier roles at McDonald's Egypt included Co-Leader and Customer Service Representative, focusing on team management and customer satisfaction. Ahmed's career began as a Salesman at Makhlouf Sons from December 2016 to January 2019, emphasizing product promotion and maintaining customer relationships. Ahmed holds a Bachelor's degree in Law from Ain Shams University, earned between June 2019 and June 2022.
This person is not in the org chart
Kasrawy Group
Kasrawy Group started business in Egypt in the early 70’s and became main dealers for almost all the big Automakers in Egypt. The Group has wide coverage of service centers and showrooms that cover all over Egypt and ensure all our customers enjoy convenient and excellent customer service. We are proud to have the best well-trained staff in both sales and customer service and they are the main reason we had global awards in customers satisfaction. Kasrawy Group is the main dealer for almost all the big Automakers in Egypt : (Nissan, Toyota , Kia, Renault , Citroen, etc) In the year 2009, we became the Sole agent For Golden Dragon (Commercial Vehicles Brand) in Egypt & then we became the market Leader in this sector. After a long history in the automotive industry, we proudly launched SENOVA, JAC and SsangYong in the Egyptian Market by 2015. in 2019 Kasrawy group became the sole agent for Citroën brand in Egypt.