KCB Group
Matthew Mwendwa is a seasoned professional with extensive experience in service delivery and support management, currently serving as the Senior Manager of Client Support-Service Delivery at KCB Bank Group since June 2014. Matthew has a proven track record of enhancing operational efficiency and customer satisfaction through the design and implementation of service management frameworks, achieving notable improvements in service quality metrics. Previous roles include ITIL Operation and Processes Manager at KCB Bank Group, where Matthew successfully aligned operations with industry best practices, and positions at SevenSeas Technologies Group and XRX Technologies, focusing on establishing best practices and managing service level agreements. Matthew holds a Master of Business Administration in Strategic Management from Africa Nazarene University and a Bachelor of Business Information Technology from Strathmore University.
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KCB Group
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KCB Group Plc, formerly KCB Group Limited, is a financial institution. The Bank provides corporate and retail banking and Bancassurance services in various parts of the country. It offers corporate and retail banking services. Its segments include Retail banking, Corporate banking, Mortgages and Treasury. The Retail banking segment incorporates banking services, such as customer current accounts, savings and fixed deposits to individuals. Retail lending are mainly consumer loans and mortgages based lending. The Corporate banking segment incorporates banking services, such as current accounts, fixed deposits, overdrafts, loans and other credit facilities both in local and foreign currencies. The Mortgages segment incorporates the provision of mortgage finance. The Treasury segment operates the Company's funds management activities. Its other operations comprise of trade finance and forex business. It also participates in investments in Treasury Bills and Bonds from the Central Banks.