KCB Group
Micheu 'Mich' Njiru is an accomplished professional with extensive experience in customer service and excellence across various industries. Since June 2013, Micheu has served as Director of Customer Excellence at KCB Bank Group, leading the design and delivery of the Customer Excellence strategy. Prior roles include Head of Customer Experience at Airtel and Customer Service Director at Barclays and Zain, where Micheu developed strategies to enhance customer service and satisfaction. Earlier in the career, Micheu held positions at Celtel and KenCell Communications Ltd., focusing on creating service cultures and managing customer operations. The educational background includes a Post Graduate Diploma in Business Management from the University of Liverpool, an Advanced Management Programme from London Business School, and a Bachelor of Science in International Business Administration from the United States International University - Africa.
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KCB Group
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KCB Group Plc, formerly KCB Group Limited, is a financial institution. The Bank provides corporate and retail banking and Bancassurance services in various parts of the country. It offers corporate and retail banking services. Its segments include Retail banking, Corporate banking, Mortgages and Treasury. The Retail banking segment incorporates banking services, such as customer current accounts, savings and fixed deposits to individuals. Retail lending are mainly consumer loans and mortgages based lending. The Corporate banking segment incorporates banking services, such as current accounts, fixed deposits, overdrafts, loans and other credit facilities both in local and foreign currencies. The Mortgages segment incorporates the provision of mortgage finance. The Treasury segment operates the Company's funds management activities. Its other operations comprise of trade finance and forex business. It also participates in investments in Treasury Bills and Bonds from the Central Banks.