Edward Lam

Edward Lam is a seasoned professional with extensive experience in customer success and account management across various industries. Currently serving as a Senior Customer Success Manager at Lookout since November 2020, Edward is responsible for onboarding and managing post-sale customer experiences to enhance retention and satisfaction. In addition to this role, Edward has worked as an Independent Contractor and Licensed Real Estate Agent at Keller Williams NYC since September 2017, providing consultation for high-value real estate transactions. Previous positions include Client Success Manager at Tritan Software Corporation, Enterprise Customer Success Manager at Sisense, and Strategic Engagement Manager at FirstRain, among others, where Edward successfully managed accounts and driven customer satisfaction. Edward holds a Bachelor of Science in Business Management from Stony Brook University and a Project Management certification from Baruch College.