Ali M.

Ali M. is an experienced IT professional currently serving as the IT Services Lead Field Engineering for Operations Control Management Systems at Keolis Downer since May 2023. Previously, Ali held the position of Global IT Services Support Lead at Treasury Wine Estates from September 2012 to January 2024, where effective management of high-impact issues and collaboration with stakeholders to resolve outages were key responsibilities. Additional experience includes roles as Global IT Support Analyst at Lander & Rogers, IT Support Administrator at Fairfax Media, and IT Desktop Support at Allens, contributing to a solid foundation in IT support and services across various industries. Ali holds a Bachelor of Information Technology (System Admin) and a Diploma in Information Technology (Networking), along with a Cisco Network Associate (CCNA) certification, all obtained from RMIT University.