Emmanuel Genlot

Emmanuel Genlot is an accomplished professional with extensive experience in public transport management and customer experience, currently serving as General Manager at Keolis Downer since June 2017. In this role, Emmanuel oversees Newcastle Transport, managing a multimodal network that includes buses, light rail, and ferries, while previously holding positions such as Operations Transformation Manager and Head of Customer Experience. Prior to joining Keolis Downer, Emmanuel held several significant roles with Groupe Keolis, including General Manager of Le Bus Direct and Operational Director at STAC, focusing on operational efficiency and customer engagement in public transport. Emmanuel's educational background includes a Master's degree in Business Administration from IAE Business School and a Master's in Marketing and Communication from Paris-Pantheon-Assas University.