Vishal Jadhav

Vishal Jadhav currently serves as AVP of Quality & Training at Ketto, where a strategic repositioning of Quality & Training has been implemented to enhance business growth by aligning metrics with retention, conversion, and donor lifetime value. Prior to this role, Vishal was Director of Quality at Teleperformance, overseeing Quality & CX strategy for multiple enterprise clients. With a robust background in quality management across various sectors, Vishal led the Quality & Training functions at Epicenter Technologies, managing a large team to support diverse operations. Earlier career experiences include managerial roles at Aegis Limited and Serco, spanning positions from Quality Analyst to Assistant Manager Quality. Vishal holds a degree in Computer Application from MIT.