Michelle Lorenc

Michelle Lorenc is an experienced professional in the mortgage and banking industry, currently serving as a KeyBank Mortgage Senior Technology Analyst since October 2016. In this role, Michelle leads loan boarding analysis, resolving end user interface issues and managing system updates for mortgage servicing software. Previous positions include KBM Business Analyst and Operations Specialist VI at KeyBank, and Operations Specialist III at First Niagara Bank, where responsibilities focused on auditing adjustable-rate mortgage loans and compliance with Dodd-Frank regulations. Earlier experience at M&T Bank encompassed various roles in operations and processing, highlighting abilities in managing teams, ensuring accuracy in reporting, and enhancing customer service. Michelle holds a Bachelor of Science in Marketing Management from St. John Fisher College and an Associate of Science in Business Administration from Alfred State College.