Khoros
Melanie Adams is an online community and social media expert with over 25 years of experience in customer service, community management, product development, user experience design, and content strategy. Currently serving as Process Operations Lead at Khoros since April 2009, Melanie has held multiple positions within the company, including Senior Process Operations Analyst and Level 2 Customer Support Engineer. Previous experience includes various roles at TalkCity from 1997 to 2009, such as Associate Producer and Community Management, where a focus on customer satisfaction and community engagement was paramount. Melanie has also contributed to social and community development management at Talk City early in the career, emphasizing effective customer service and event production. Educational background includes studies at Bremerhaven University of Applied Sciences and Gesamtschule Beverstedt in Germany.
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Khoros
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Khoros is a digital care, online communities, and social media software that helps the world’s leading brands create customers for life. Khoros provides the most powerful platform for companies to listen, respond, and act on digital conversations — deepening customer relationships and fostering brand loyalty. More than 2,000 global brands, including 52 of the Interbrand 100 companies, manage over 500 million digital interactions daily through Khoros' software.