Jake Vertin

Jake Vertin is a seasoned professional in banking operations with extensive experience in vendor management and customer support. Currently serving as Senior Banking Operations Manager at Kikoff, Jake leads the strategic transformation of support operations, significantly enhancing ticket handling capacity and customer satisfaction. Previously, Jake held various roles at Chime, including Vendor Manager for Specialty & Dispute Intake, where responsibilities included managing BPO vendor relationships and performance for critical services. Jake has also played key roles in launching domestic support sites and managing large outsourced operations in Mexico, contributing to substantial account growth. Early career experience includes operations support at DoorDash and an internship with a corporate law firm in Germany, alongside foundational administrative roles at ebrary. Jake holds a B.A. in North American Studies and German Studies from McGill University.